Customer Support

Customer Support

Have questions about your account, billing terms, upgrades or troubleshooting? The Hosting Direct Team is here to help. Simply put, we have assembled the best team to help you with any website hosting questions you have.

Hosting Direct provides you with all the information you need when it comes to both novice and expert topics in developing your website. The wiki is a searchable database of some of the most common questions and support issues. The community forums give you a place to ask other clients and staff members questions in public, to get the quickest help possible. Also on the forums you will find official maintenance and outage notices. It is important to Hosting Direct that you are given up to the minute information about any outages, maintenance or any other server side details you need to know.

We also give you uptime reports, using Hosting Direct’s custom-built monitoring service, and tools to check your server’s current network status too.

If you are still having an issue you cannot find answered elsewhere, feel free to contact our support team. Our team of web hosting experts are more than happy to help you around the clock, 24/7, 365 days a year. For quick questions and answers you can discuss your web hosting issues with our live chat team. More complicated or in-depth issues are resolved by submitting a ticket to our help desk.

The bottom line — Hosting Direct customer support is here to help you anytime you need it.