That depends. We are very strict about spam email and we do cancel domains which are clearly spamming, as per the terms of the AUP. Many sites keep a member list or other legitimate mass-mailing list for various reasons. Our servers are set to allow 200 outgoing emails per hour for each account. Our clients with larger lists often either program their mailing applications to send slowly, or simply break their larger list into smaller chunks. Be careful with your email advertising and keep it clean.

Technically speaking, there is no such thing as “unlimited bandwidth” and often the huge disk space allottment is unusable because of other restrictions in the fine print. We have carefully calculated the service which we can honestly provide for the money. And we choose to market our service in a straight forward, plain talking manner. If the offer sounds too good to be true, it probably is. You can find out the hard way, or buy from an honest outfit in the first place.

Yes. If for any reason during the first 30 days as a Hosting Direct customer you choose to cancel the new hosting package, we will refund the signup payment. Domain name registrations are not refundable, but the new domain name is in your name as your property to keep.